About Us

For The Ordinary customers, the sections below set out the store and its service commitments. This page applies specifically to theordinaryo.shop.

Details from The Ordinary on our store
For The Ordinary customers at theordinaryo.shop, this section explains our store. The Ordinary is an independent online retailer presenting a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

service commitments at The Ordinary
For purchases made through theordinaryo.shop, The Ordinary applies the following guidance on service commitments. The store follows practical customer-service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Details from The Ordinary on questions and support
For purchases made through theordinaryo.shop, The Ordinary applies the following guidance on questions and support. Questions about our store or products are welcome at Support@Theordinaryo.shop or 5612278864.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryo.shop
Phone: 5612278864
Physical address: 587 E Cherry St, Evansville, Indiana, 47713, United States