Shipping

Shipping Policy

Use this guide from The Ordinary to review processing, delivery, and tracking. This page applies specifically to theordinaryo.shop.

Our approach at The Ordinary to returns after delivery
For The Ordinary customers at theordinaryo.shop, this section explains returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

How The Ordinary handles tracking and addresses
The following tracking and addresses guidance applies to the The Ordinary storefront at theordinaryo.shop. Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

How The Ordinary handles delivery issues
For purchases made through theordinaryo.shop, The Ordinary applies the following guidance on delivery issues. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordinaryo.shop or 5612278864. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Our approach at The Ordinary to delivery area
This delivery area section covers orders and visits through theordinaryo.shop for The Ordinary. Our delivery area is limited to addresses within the United States. Standard shipping is free.

What The Ordinary customers should know about processing and transit
For The Ordinary customers at theordinaryo.shop, this section explains processing and transit. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryo.shop
Phone: 5612278864
Physical address: 587 E Cherry St, Evansville, Indiana, 47713, United States