Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordinaryo.shop.

refund timing at The Ordinary
The Ordinary publishes this refund timing guidance for customers using theordinaryo.shop. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

How The Ordinary handles eligibility
Customers using theordinaryo.shop can rely on the following The Ordinary guidance about eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Our approach at The Ordinary to condition of returns
This condition of returns section covers orders and visits through theordinaryo.shop for The Ordinary. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

How The Ordinary handles support
For The Ordinary customers at theordinaryo.shop, this section explains support. For return or exchange assistance, contact Support@Theordinaryo.shop or 5612278864.

How The Ordinary handles starting a request
Customers using theordinaryo.shop can rely on the following The Ordinary guidance about starting a request. To start a return or exchange, contact us at Support@Theordinaryo.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

The Ordinary: order problems
For The Ordinary customers at theordinaryo.shop, this section explains order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

exceptions at The Ordinary
The following exceptions guidance applies to the The Ordinary storefront at theordinaryo.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryo.shop
Phone: 5612278864
Physical address: 587 E Cherry St, Evansville, Indiana, 47713, United States